Who We Are

Our company details (‘We’/’Us’):
Simon Lucas Bridge Supplies Ltd. trading as Baize and Wool Fabrics, 8 Glenmore Business Centre, Waller Road, Devizes, Wiltshire, SN10 2EQ.  Telephone: +44(0)1380 829922

How we Use Your Data

We treat our customers the same way that we like to be treated, so operate a very strict privacy policy. We use your data to process your order(s) and, with your consent opt into receiving our email newsletters.

Opt Out

We don’t want to annoy you by sending emails when you don’t want them, so if you have signed up to our email newsletter you can simply unsubscribe any time using the link provided or by contacting us.

Type of Data

The data we hold on file is minimal: your contact details (as supplied by you), the IP address of your computer for security purposes, and we have a record of your purchase history. When your order has been despatched, we no longer actively use your data and it is securely stored with encryption and access controls. We retain your purchase history so that we can process returns and refunds, and to help us deliver our excellent customer service (by letting you know what you’ve previously ordered, if applicable).

Other Recipients of Your Data

The other companies that use your data are just as you would expect when you purchase via mail order: couriers, payment processors, mailing houses and email servers.

Couriers

Your contact details are supplied to a courier so that they can deliver your order to you. We mostly use Royal Mail and Parcelforce who we consider to be very trustworthy. Shipments are archived on the Courier systems which enables us to track them and gives us a record of posting.

Payment Processing Gateways

We use Sagepay and Paypal to process payments and the connection to them is encrypted and very secure. We don’t hold any of your card details and cannot access them.

Email Servers

If you have opted to receive our email newsletters, your email address is processed by a secure server to deliver the email to you. We use a third party email marketing platform called Mailchimp and they have their own strict data and privicy policies

Your Rights

You have the right to access the data that we hold about you (please remember that we only have your contact details and order history).  We have 30 days to supply the data to you upon receiving your written request.  We have a legal duty to ensure that we’re providing the data to the correct person, so we will need you to supply identifying documents.  We have a right to make an admin charge for repeated or unreasonable requests.

If any of the data we hold is incorrect (for example you move house or change name) you can ask us to rectify/update our data which will be done immediately.

You have the right to object to direct marketing. We only send emails to customers who have opted in to receive them (separately) and you have the right to stop receiving them at any time (and opt back in at any time too).  All of our emails have an unsubscribe link in the footer (the bottom of the email).  Alternatively, please contact us to let us know your mailing preferences and we will update our records with immediate effect.

Finally, you have the right to request that we erase your records.  We need to keep your records for a certain period of time so that we can process refunds (30 days), returns (30 days) and claims of faulty workmanship (6 months).  After this period, we’re happy to erase your records but please note we won’t then be able to discuss any previous orders with you, rectify any problems with goods you’ve purchased, or offer you discounts, freebies or other benefits that our long-standing customers currently enjoy, based on your customer loyalty as we’ll no longer have any records.

Delivering Our Privacy Policy

Your data is collected at the point that you place your order so we ask you to read our Privacy Policy before you go ahead with the order.  We aim to have written this policy using clear, concise, plain language that is easy to understand.  If there’s anything you don’t understand, please let us know and we’ll do our best to make it easier to understand.  We regularly review and, where necessary, update our privacy information.  If we plan to use personal data for a new purpose, we will update our policy and, if it affects you, we’ll contact you with the changes before starting any new processing.